Tag Archives: library

Over-qualified & Under-experienced

Intro Slide
Intro Slide

The above slide best sums up my first year seeking employment as a new Information Professional. While I have made it to a few interviews for Assistant Librarian roles, I have failed to secure these posts due to not having enough direct experience in these roles. This means I need to find an entry level Library Assistant role in order to build experience However, I have found it much more difficult to get interviews at entry level Library Assistant roles. I am told that I am over-qualified for these by experienced librarians I have spoken to about this problem.

Slide 1
Slide 1

So what makes me overqualified and under-experience. I have 12 years experience in Teaching and Education. I have taught Secondary English and worked as an Examiner for the Leaving Certificate Mock Exams; I have worked as an Assistant Lecturer in English Literature at Maynooth University; I have taught English Language, Technical English and Academic English in university and private companies in three countries, including UCD her in Ireland; I have taught Academic Writing, Research Skills and Information Literacy at third level also.

Since graduating, from my MLIS at UCD, I have worked for 1 year as a Library Assistant in the University of Surrey in the UK because I could not find a job here in Ireland. For the past three months, I have been working as a Library Assistant in Laois Libraries on a temporary contract that could end at any moment. I also have two postgraduate degrees.

Slide 2
Slide 2

In 2016, I applied for Library Assistant jobs in 6 County Libraries and 5 Academic Libraries, but was only invited to one interview in Laois thus far. In the county, there are more than 17 Library Assistants, but I am the only one with a library qualification. I finished 10th on that panel, out of which 5 people were hired on full-time permanent contracts. 1 of the 5 had meaningful library experience and none had a qualification. I am happy for anyone who finds a job, but the numbers in public libraries are too heavily weighted towards those without library qualifications, suggesting the qualification is not valued for these positions. I personally do not have an objection to libraries hiring Assistants that have no qualification because I understand their need to have security and continuity in their staff as many Library Assistant are not interested in being upwardly mobile – unlike most MLIS graduates. Also, the people I work with at the University of Surrey and Laois Libraries are excellent at their jobs and I learn from them every day. My experience illustrates just how challenging it is for new professionals to land that first position in the current market.

Slide 3
Slide 3

So how can you maximise your opportunities? You need to work hard on your cv, creating a new cv for every job. I delete my CV every time I apply for a job because it forces me to create a new one for each application, in which I use the job description in order to guide how I describe my experience. The Library Association of Ireland is also an amazing community of professionals who you can learn from and build in-person and online networks. They do provide many CPD opportunities. This is something I need to work on more myself. Using your new cv and networking powers, you can land that first job. But from there you need make that job work for you. Rather than sitting at the information desk at the University of Surrey, I got involved in Teaching & Learning projects, I shadowed Subject Librarians, and took on Cataloguing projects when I heard Cataloguing were very busy. I travelled outside of my own job description in order to develop experience that strengthens my employment opportunities. So long as you are doing your primary job well, then your Line Manager will likely be open to supporting your development. In my current role, I catalogue donated items rather than sending them back to Library HQ; I get involved in collection development and weeding; I am currently organising workshops for Leaving Certificate students in the area; and am planning to run basic computer and web design courses in the library in the near future.

Slide 4
Slide 4

However, while there is a vibrant, helpful library community in this country, we do have to balance our view by considering that there is also a political and economic reality at work. Many librarians who act within the community and through the LAI are also going back into their daily professional posts and are failing to act upon the needs of new professionals in their hiring policies. They create CPD opportunities in the LAI but fail to realise that in order to really allow for career development to happen, more opportunities to apply these skills in a professional role need to be created. So by all means work hard on your CV, and doubly so on networking. But don’t forget to remind those senior librarians that you meet at CPD events, that the obligation they have to nurture the profession does not stop once they leave their LAI committee meetings. And that they need to carry that sentiment back out into the real professional environments, to their hiring committees and interview panels, so that we can be afforded the opportunity they themselves were once given. Thank you.

Slide 5
Slide 5

Part 3: Assessing Ireland’s Open Library Initiative

Will the open library provide more or less access to information for all people within the community?

I initially started this article by suggesting that open libraries could provide greater access to information and that this could potentially be a good thing. They provide greater access to information simply because the library is open for longer periods of time. However, does an open library provide greater access to information than a less technologically enabled staffed library?

If the user is computer literate then the staffed library and open library provide the same access to information. However, if the user is not computer literate then the open library provides less access to information. This is because many people do rely on the librarians to help them use the IT facilities in the library. Many users do not know how to search the catalogue in order to find the books they are looking for; others do not know how to log on to a computer let alone search a digital database effectively; most users cannot use the photocopying and scanning facilities without help; and in libraries when there are self-service machines, most users come to the desk with their items anyway preferring the human interaction and service they get from the staff. Open libraries exclude all of these people. So, if it is cheaper to staff a library than to set it up for open access, and if open access excludes users, then is it not true that staffed libraries provide greater a access to information than open libraries given that a staffed library service in the evening provides access to more people and for longer periods of time? The simple truth is that librarians are as much a part of the access infrastructure of a library as computers are.


Part 2: Assessing Ireland’s Open Library Initiative

Who are the designated end users and does the Open Library truly serve them?

The designated community of an open library are users that are computer liberate and technologically enabled. Many people who attend the library during the day are excluded because they do not know how to use the technology in the library. If the open library scheme is targeting those people that are working during the day then that is fine. It is acceptable to target these users if the library is open to everyone else throughout the day. However, if the end user is someone in full-time employment/ education and is already technologically enabled, is the open library the best solution for their needs?

The bottom line is that the library now provides more electronic resources than it does physical copies. You can borrow e-books and e-magazines through the library website, you can take courses through University Class and you can learn languages also. True open access for a technologically enabled user actually means ‘remote access’. That user can access electronic resources from home, work, while on the train or their lunch break. That user already has a broadband or 3G connection and is already connected to the information they need. Does it make sense that we are investing millions countrywide to set up individual open libraries to service people who are already connected to the internet and who are online? Does it not make more sense to invest this money in electronic and digital resources that can be accessed 24/7 from anywhere and by anyone that has an internet connection? This is also important because one countrywide electronic resources license actually serves the entire country. The open library initiative is setting up single, individual libraries in every county to provide greater access to information. It is like choosing to pay for hundreds of Windows licences when one will cover the entire country at a lower cost.

So, if the actually information can be provided electronically, whey else would someone need an open library? Of course, people will use it not just for the information it holds, but also for the facilities, ie. copying, computing and studying. Again, the designated or targeted user likely already has a computer and printer in their home, or alternatively, will use printing and photocopying services at work. So if the open library will only be open in the evening and the people using it will already be technologically enabled, is it worth the investment to open the library as a study space for professionals and students? There is no doubt that it would be useful for people to study and hold meetings in the library, but do we really need all of the additional security and technology to provide people with a desk, a chair, or a group meeting room? And will people feel safe and comfortable enough to use it anyway?

It appears that the reasons behind the open library are misguided. The attempt to appease disgruntled librarians and patrons by arguing that the open library will only be open for a few hours in the evenings and on Sundays simply does not add up or make sense from a financial or end user perspective.


Narrative and compassion in management practice


For many years now I have been reminding myself of the reasons why my studies in English Literature have been so important to my own professional development. Through this self-reassurance I have constantly re-affirmed the concept that if one can understand the way a story or narrative in constructed, then one can understand better how the world itself is created. In this sense, it is interesting that Peter Brophy draws upon theories of narrative and story to inform ‘Evidence Based Library and Information Practice’ (ELIB). However, I do feel as though there is one key characteristic that is missing from his theory and that is of primary importance to storytelling. This year, I have read a lot of information and management theory relating to managing, teamwork, collaboration and leadership among others, but nowhere in that material have I encountered reflections on the importance of ‘compassion’ in both management and teamwork. It is only through compassion that a narrator can effectively create characters in stories, and, in organisations, having compassion is the only way one can understand and work with people’s own subjective and personal circumstances that they bring to work with them everyday, as well as understanding and accepting employees’ and customers’ limitations, while finding a way to work within them to achieve goals.

Brophy, drawing from Eldredge, outlines that evidence based learning and practice is both quantitative and qualitative but that there remains an imbalance in which emphasis is placed more on objective quantitative measures. However, he argues that this positivist approach does not apply well to librarianship because it involves a social system with variables that cannot be controlled within human interactions. Brophy shows an awareness of the prevalence of poststructuralism in contemporary social, cultural and linguistic theory: “To add to the complexity, all we have to describe the world is language, which itself introduces ambiguity, bias and difference.” Poststructuralism dictates that signs are not word-images but are experiences which are directed towards other signs based on the context of the receiver. To then try and take quantitative measures and apply them objectivity is an impossible task. Even one can take objective measures, these still have to be related to other people who are free to interpret the findings based on their own observations, meaning there is never a complete consensus agreed about the evidence collected and how it is to be used.

This leads Brophy on to consider post-positivism and social constructivism as qualitative approaches the may inform EBLIB by affirming the prevalence of narrative in human interactions. He argues that “These approaches suggest that rather than emphasising the transmission of “facts” (accepted knowledge about the world), modern societies need to encourage learning which encompasses both openness to differing world views and the ability to relate new ideas to existing knowledge in meaningful ways, so that each of us is continually constructing, sharing, and reconstructing our understanding of the world in all its complexity.” Such an approach emphasises the value of narrative in developing a more complete understanding of contexts and that can lead to greater decision-making for managers. This is because narrative allows one to look at evidence in context through structures: Culture, Holism, In-depth Studies, Chronology.


One practical way that this can be applied to a library’s ability to understand user services could be in the use of surveys. Surveys are, of course, a quantitative method of research. However, it is also possible to hold interviews with users about the survey itself in order to add a layer of understand to the results in which users have the ability to express their ideas in more subjective, less structured ways. This kind of evidence feeds into Brophy’s narrative approach. Of course, what it creates is a sequence of narratives which will still need to be gathered together into a coherent structure so that it can be applied to improving a service. In order to truly understand a user-group, one not only needs to create quantitative analysis of their habits and needs, but also to understand why they behave as they do, their motivations and their needs or desires. In order to successfully achieve this, managers need not only to know how to read graphs and charts, but also need to be able to read and understand people. And for this compassion is a quality that all good readers and subsequent narrators retain because it allows them to more fully understand the qualitative aspects to social interactions and systems.

Information as ‘story’


It is interesting that the past continues to steam roll into the present when you least expect it. I was sitting in a lecture on Information Theory when the literary theory of my past lit a fire in my mind once again. I had thought studying the MA in Library and Information Studies was a new departure into a different future, until I heard Dr. Lai ask “What is ‘information?'”. Of course, there was no response. We had just spent the last week reading theorists who had been studying the subject for decades and who had failed to come to a definite answer on the question. Dr. Lai answered the question for us: ‘Everything!’. That naturally did not really narrow it down all that much!

I have to admit I was frustrated by the readings that week. It seemed to me as a first impression that information theorists are stuck back in a time before post-structuralism, still theorising circles around each other in the pursuit of a definitive definition of the word ‘information’. And all for what? So that more regulation can be introduced. So that the word, the idea can be further controlled. There was a sense in all of the readings that each theorist believed they were being objective. I remember thinking, the more they try to narrow it down the more out of control and expansive the word becomes. That is because every attempt to define the word resulted in more being added to it. For me, the heterogeneity of the word is where its strength lies. Lets not try to tie it down. Why not let the word grow organically? Let’s explore its possibilities so as to create more space for innovation to emerge. Let’s finally learn that narrow definitions that lead to stricter rules and regulations actually destroy creativity.

And then, with those thoughts, came rushing back a new answer out of the past. Dr. Lai was right, information is everything. But, what is everything? The answer……’story’, or narrative. The key terms that define ‘information’ revolve around data, process, knowing and communicating. There emerged the idea in the lectures and readings that information is essentially manipulated data, that is, data used in specific contexts by people with a specific agenda. Poststructuralist linguistic theory determines that the same word spoken by two different people results in two different words. Why? Because words are not just lines on a page, or sounds vibrating through the air. Words are experiences with context and subjectivity build into them and that ‘experience’ of word changes in mid air and is transformed the moment it leaves the speakers lips. What it transforms into is another, different experience that depends on who is hearing it. It might sound strange, but no one word is the same. So in this sense, or more accurately, in my own sense, information is narrative, a never ending game of Chinese Whispers spiralling out of control because no two people in the game speak the same language…….